By Mechele Mills
Skimming is the name of a scam in which thieves steal information off of credit card magnetic strips to make fraudulent purchases. Not only are the number of reported incidents increasing, attacks are becoming more sophisticated as devices are more difficult to detect.
Recently, local authorities arrested five individuals involved in a credit card skimming ring which resulted in millions of dollars being stolen from East Texas residents. While this particular group targeted gas stations, credit card skimming can occur at any kind or size of retail outlet. Better Business Bureau advises all merchant companies who process credit card transaction to know what to look for and how to report this scam.
“It’s important for consumers to be savvy when it comes to identity theft,” said Mechele Agbayani Mills, President and CEO of BBB serving Central East Texas. “It is equally important, however, for business owners to protect their customers’ information as well.”
BBB provides the following considerations to help business owners with proper billing practices to prevent skimming schemes from happening at their establishments:
Inspect the equipment. Look for loose attachments, broken security seals and wiggle card readers regularly, particularly if you have gas pumps, remote locations or kiosks. Check for scratching and/or glue residue around the card slot. Make sure your software is kept up to date.
Keep an eye out for hidden cameras. Criminals often use a camera to obtain PIN numbers associated with the credit cards they skim. Watch for anything which may have a tiny hole or slot in which a tiny camera may be aimed at the keypad.
Make sure it’s not an inside job. Some credit card skimming rings plant employees in jobs which require them to handle credit card transactions. They are provided with portable skimmers and are paid for every credit card they swipe through the device. By the time the skimming is discovered, they are no longer working for the company.
Educate staff. Skimming is a crime which can often be prevented with proper training. Employees should be instructed on how to spot skimming devices installed on point of sale equipment as well as how to report suspicious activity.
Become Europay, Mastercard Visa (EMV) compliant. EMV chip transactions will decline instances of fraudulent activity. EMV creates a unique transaction code per transaction, making skimming methods ineffective.
Consider newer methods of payment. Services like Apple Pay, or Android Pay tokenize credit card information so your customers’ personal information is never compromised. If a criminal intercepts the information, they will only get a useless virtual credit card number.
If your business has been victimized by credit card skimming:
Secure your equipment to stop additional loss.
Communicate with all affected parties, including staff and customers. Inform them that you are taking necessary steps to ensure there are no additional incidents.
Credit Protection San Jose can help to check your card for external frauds and protect your credit score from bad ratings.
Mechele Mills is the President|CEO for the Better Business Bureau Serving Central East Texas. Prior to her role at BBB, she led and consulted organizations of all sizes managing operations, sales marketing, and personnel for both the public and private sector. She holds a Bachelor’s in Journalism/PR from the University of Texas at Tyler and a Master’s in Business Administration from Baylor University.
Online Dating Scams Give Love a Bad Name
Over the years, the internet has become a major resource for people looking for love. According to a 2015 survey by Pew Research Center, 15 percent of U.S. adults have used online dating sites or mobile dating apps. With more people using online dating, scammers are taking advantage by creating compelling backstories, full-fledged identities then trick you into falling for somebody who doesn’t exist. Better Business Bureau serving Central East Texas (BBB) urges consumers to be on the lookout for scams being populated on online dating websites and on social networks.
“The romance scam is very similar to other types of consumer fraud, however, in this case the scammer’s main tool is affection and eventually love,” said Mechele Agbayani Mills, president and CEO of BBB Central East Texas. “They use this feigned devotion to swindle thousands, and sometimes tens of thousands of dollars from their prey”.
Targeting single and widowed men and women, love scammers are setting up fake profiles committing anywhere from three to twelve months to woo their victims into emptying their pockets. Often times scammers claim to be in the military or working overseas as a reason to not meet you in person.
BBB warns consumers of the following love scam operator tactics:
- They claim to be from the U.S., but they are overseas for business or family matters.
- They profess their love at warp speed, usually within 24-48 hours.
- They send gifts within the first few weeks of contact both to endear their victims to them as well as to confirm their victim’s address.
- Many claim to have lost a spouse in a tragic accident.
- They insist you keep the relationship a secret.
BBB offers the following tips to help avoid heartbreak:
- Never send money to someone you have never met and whom you don’t know well. If you are asked to send funds via wire transfer, prepaid credit card, Green Dot Moneypack, or any unusual method of payment, discontinue contact immediately. If you refuse to send money to a scam artist, they will move on to someone else.
- Don’t click on links or open attachments. Links can download malware onto your computer which are designed to retrieve information and compromise your identity.
- Never share personally identifiable information. Refrain from sharing banking and credit card information, birthday and Social Security number with anyone you don’t know.
- Don’t be pressured to act immediately. Scammers typically make you think something is scarce. They want to push you into action before you have time to think or to discuss it with a family member, friend or financial advisor.
- Be cautious about what you share online. Be sure to use privacy settings on all social media and online accounts. Imposters often get information about their targets from their online interactions and can make themselves sound like a friend or family member because they know so much about you.
For more information on how to be a savvy consumer, go to bbb.org. To report fraudulent activity or unscrupulous business practices, please use BBB Scam Tracker or call the BBB Hotline: (903)581-8373)
BBB to Host Shred Events in October
Better Business Bureau serving Central East Texas is hosting Shred Events in your area in October. The events are designed to help individuals and small businesses fight identity theft by offering free shredding services for up to three (3) boxes or bags of documents per vehicle. For these events BBB will be joined by partners; City of Van, Austin Bank, Lindale Chamber of Commerce, Shred-It, and Ark-La Tex Shredding Co., Inc.
“Individuals and small businesses should be proactive in protecting their personal information and that of their clients”, said Betsie Chimney, Engagement Specialist for BBB serving Central East Texas. “The first rule in identity protection is if you don’t need it, destroy it responsibly.”
Shred-It and Ark-La Tex Shredding Co., Inc. are generously donating their shredding services for the events. Shredder trucks and volunteers will be on hand to assist with shredding documents and hand out information on identity theft protection best practices.
BBB serving Central East Texas is part of an expansive network of BBBs across North America that collaborate to produce Secure Your ID Day Events. The program is a BBB branded identity theft, fraud prevention and educational initiative that features on-site document destruction and distribution of identity protection tips and resources to local communities.
October Shred Days are as follows:
BBB Shred Day Co-Sponsored by City of Van & Shred-It
Date: Tuesday, October 3, 2017
Time: 8:00 a.m. – 12:00 p.m.
Location: Van City Hall, 133 W. Main St., Van Tx
BBB Shred Day Co-Sponsored by Austin Bank & Shred-It
Date: Saturday, October 14, 2017
Time: 12:30 p.m. – 4:00 p.m.
Location: Austin Bank, 9111 NW Loop 281, Longview, Tx
BBB Shred Day Co-Sponsored by Lindale Chamber of Commerce & Ark-La Tex Shredding Co., Inc.
Date: Tuesday, October 24, 2017
Time: 9:00 a.m. – 12:00 p.m.
Location: Lindale Chamber of Commerce, 205 S. Main St., Lindale, Tx
For more information about these events, contact BBB at 903-581-5704 or by going to bbb.org.
BBB Tips in Light of the Equifax Databreach
One of the nation’s thee major credit reporting agencies, Equifax experienced a data breach from mid-May through July. According to Equifax, 143 million American consumers person information was compromised. The hackers accessed names, social security numbers, birth dates, addresses and a few driver’s license numbers. They also stole 209,000 credit card numbers and 182,000 dispute documents with personal identifying information. The United Kingdom and Canada was affected as well.
“Being proactive is very important, as it does help reduce the chances of having your identity compromised”, said Mechele Agbayani Mills, President and CEO of BBB serving Central East Texas. “However, there’s never a guarantee that your information won’t get exposed. “
Better Business Bureau and the Federal Trade Commission offers the following tips to help protect yourself after a data breach:
- Stay calm. Consumers are not liable for fraudulent charges on stolen account numbers.
- Check your credit reports. Go to annualcreditreport.com for a free credit check from the three major credit reporting agencies. This is the only website authorized by the Federal Trade Commission to provide you with a free annual credit report. Be wary of ads, emails and social media messages for other services.
- Consider a credit freeze or fraud alert. A credit freeze makes it harder for someone to open a new account with your information. However, it won’t prevent a thief from making charges to existing accounts. A fraud alert flags your credit reports, alerting potential lenders to verify the identity of anyone attempting to open an account in your name. Fraud alerts are free and don’t interfere with instant credit. However, it relies entirely on the diligence of the person performing the credit check and must be reinstated every 90 day days in most cases.
- Monitor your financial accounts. Check your bank statements online regularly and alert your bank if you see fraudulent charges. Keep receipts in case you need to prove which charges you authorized and ones you didn’t.
- Beware of phishing scams. Be on alert of scammers who may purport to be from the retailer, your bank, or credit card issuer, telling you that your card was compromised and suggesting actions to “fix” the problem. Phishing emails may attempt to fool you into providing your credit card information, or ask you to click on a link or open an attachment, which can download malware onto your computer
Equifax has created a website to assist consumers in determining if their information has been impacted and to sign up for credit file monitoring and identity theft protection. A dedicated call center is set up to assist consumers seven days a week from 7-1 a.m. EST at 1-866-447-7559.
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